SHIPPING

 

SHIPPING TIMES

Even though all the products we sell are made to order, we still aim to get all orders sent within one working day of receiving them!

Shipping times vary depending on the destination. We are based in the UK, and the following are the estimated postage times:

                              Standard                        Express

United Kingdom    1 to 2 working days        1 working day (Guaranteed)    

European Union    4 to 7 working days        1 to 2 working days

Anywhere Else      5 to 10 working days      2 to 3 working days

Also, please refer to the following last recommended ordering dates to receive items before Christmas. Order by:

                              Standard                        Express

United Kingdom    19th December              21st December

European Union    14th December              18th December

Anywhere Else      12th December              18th December

SHIPPING COSTS

The postage costs you will be charged for shipping are:

                              Standard                        Express

United Kingdom    £3.25                             £7.50

European Union    £5.00                             £14.50

Anywhere Else      £5.00                             £14.50

There is a further charge of £2.00 for each additional item in the same order. All the postage costs are based on weight, so you will never overpay for shipping! 

SHIPPING PROBLEMS

If your parcel has not arrived in the timeframe you were expecting, there's no need to panic, we are here to help!

The first thing to check is that the maximum number of estimated days has passed for your country. You can do this by checking your dispatch date, and counting the working days as stated in the shipping times above. Remember, working days do not include Saturdays, Sundays or any public holidays. 

If that period of time has passed, there may be a hold up because of issues with the postal service or the customs office. Get in touch at contact@uger.co and we will get it sorted!